Frequently Asked Questions — DeMesy & Co.

Frequently Asked Questions — DeMesy & Co.

Have a question about buying, selling, or trading a pre-owned luxury watch? Find answers below. You can also reach our specialists directly at (214) 855-8777 or sales@demesy.com.

Buying a Watch

Is DeMesy & Co. a reputable pre-owned watch dealer?

DeMesy & Co. has operated from Dallas, Texas since 1987 — making us one of the longest-established pre-owned luxury watch dealers in the United States. We are members of the International Watch & Jewelry Guild (IWJG), the Jewelers Board of Trade (JBT), and the National Association of Watch and Clock Collectors (NAWCC). Inc. Magazine has recognized us as one of America's fastest-growing privately held businesses.

Where can I buy a pre-owned Rolex in Dallas?

DeMesy & Co. is Dallas's premier pre-owned Rolex dealer. Our showroom is at 4514 Cole Ave, Dallas, TX 75205, open Mon–Fri 9 AM–5 PM by appointment. We carry 1,600+ authenticated Rolex watches including Submariner, Daytona, GMT-Master II, Datejust, and Day-Date.

How does DeMesy authenticate pre-owned watches?

Every watch is inspected by our in-house specialists against manufacturer specifications. We verify serial numbers, movement condition, dial authenticity, and case integrity. All watches include a DeMesy warranty.

Do your watches come with a warranty?

Yes — every watch includes a DeMesy warranty covering mechanical defects.

What is your return policy?

We offer a 3-day return policy on all watches. Contact us within 3 days of receipt for a full refund. Full return policy →

Do you ship internationally?

Yes. All orders ship overnight, fully insured worldwide. Shipping policy →

What payment methods do you accept?

Visa, Mastercard, American Express, wire transfer, and cryptocurrency via BitPay.

Selling or Trading

Can I sell my luxury watch to DeMesy?

Yes. We purchase pre-owned Rolex, Audemars Piguet, Patek Philippe, Cartier, Omega, and other luxury watches directly. Email sales@demesy.com or call (214) 855-8777 for a same-day quote. Learn more about selling →

Do I need the original box and papers?

No. While a complete set increases value, we purchase watches with or without original documentation.

Can I trade my watch toward a purchase?

Yes. We accept trade-ins toward any watch in our inventory. Contact us with details of your watch and what you're looking for.

Our Dallas Showroom

Do you have a physical location?

DeMesy & Co.
4514 Cole Ave, Dallas, TX 75205
Monday–Friday: 9:00 AM – 5:00 PM CST
By appointment only

Get Directions →  |  Showroom details →

Still Have Questions?

Call (214) 855-8777 or email sales@demesy.com — Mon–Fri 9 AM–5 PM CST.