Returns & Exchanges
Any PRE-OWNED item purchased from us may be returned, provided that you notify us of your intention to do so within three (3 ) days of receipt of the order, request a Return Authorization number, and return the item immediately, in the condition in which it was sold, including all boxes, books, papers, hang tags, stickers, etc. The merchandise MUST BE RETURNED VIA UPS AIR EXPRESS (overnight), insured for the full purchase price. The Return Authorization number must be noted on the outside of the package. Any item returned without a Return Authorization number will not be accepted. We will not be responsible for lost packages. Upon receipt of the returned item, in the condition in which it was sold, including all boxes, books, papers, hang tags, stickers, etc. we will refund the purchase price, less any shipping charges.
Refunds sent via bank wire transfer are subject to bank service fees. All payments must be made in US dollars and will be refunded in US dollars. We are not responsible for and will not compensate for any fluctuations in exchange/conversion rates upon refunding payments. All bank wire payments will be refunded, less shipping fees and less bank service fees.
The return privilege does not apply to special ordered items or items that have been customized at the customer’s request. All custom or special orders are final. If you have any questions regarding our return policy, please feel free to ask.
Canceling an Order
Orders that have been placed and processed via credit card or bank wire, but canceled prior to shipment will incur a 5% restocking fee.
NIB (New In Box) or UNUSED
Unfortunately, NIB (New In Box) or UNUSED watches are not eligible for our return policy. This is to insure that what you are receiving is 100% unworn in factory original condition. We want you to know that these items have not been sent out, worn and returned. When you see any item listed as unused or new, you can be confident the piece you are receiving is in factory mint condition.