Security and Privacy Notice

At DeMesy Fine Watches & Jewelry, we understand that privacy and security are of the utmost importance. We are committed to protecting the personal information you share with us and ensuring that your experience is safe and secure while using our services. This Privacy Notice outlines our practices regarding the collection, use, and protection of your personal data.

By engaging with our website and services, you consent to the practices described in this Privacy Notice.

Information We Collect

We collect personal information to enhance your shopping experience and provide the best services. The types of personal data we may collect include:

  • Contact Information: Your name, email address, shipping address, billing address, and phone number.
  • Payment Information: Credit card or other payment details for processing your transactions. We collect but never store.
  • Account Information: Username, password, and order history.
  • Purchase History: Items you purchase, sell, or trade with us.
  • Marketing Preferences: Information on your preferences for receiving promotional materials, offers, and communications.
  • Community Contributions: Any content you post or share on our website or app, including product reviews and images.
  • Location Data: General location information related to your shipping and browsing activities.
  • Other Information: Any other data you provide to us, such as feedback, customer service inquiries, and survey responses.

How We Use Your Information

We use the personal data we collect for the following purposes:

  1. Order Processing: To process, fulfill, and manage your orders, including billing, shipping, and customer support.
  2. Customer Service: To respond to your inquiries, manage your account, and provide support for any issues or requests.
  3. Marketing and Communications: To send you promotional emails, newsletters, and offers, with your consent. You can opt-out of these communications at any time.
  4. Customization: To tailor our website and offerings to better suit your preferences and enhance your shopping experience.
  5. Security and Fraud Prevention: To ensure the security of your transactions, prevent fraud, and protect against unauthorized access.
  6. Compliance with Legal Obligations: To comply with legal, regulatory, and contractual obligations.

How We Protect Your Information

We take the security of your personal data very seriously. Our security measures include:

  • Data Encryption: Sensitive information, such as credit card details, is encrypted and transmitted securely using SSL encryption technology.
  • Firewalls and Access Controls: We use firewalls and strict access controls to safeguard your data from unauthorized access.
  • Employee Training: Our employees are trained in data protection practices to ensure your information is handled securely.
  • Third-Party Security: We partner with third-party providers who comply with the necessary security protocols to protect your personal data.

Your Rights Regarding Your Personal Data

In accordance with data protection laws, including GDPR for European Union (EU) residents, you have the following rights:

  1. Access: You have the right to request access to the personal data we hold about you.
  2. Correction: You can update or correct any inaccurate or incomplete information we have about you.
  3. Deletion: You have the right to request the deletion of your personal data when it is no longer needed for the purposes it was collected.
  4. Opt-Out of Marketing: You can withdraw your consent to receive marketing communications at any time by using the unsubscribe link in emails or contacting us directly.
  5. Restriction of Processing: You can request that we restrict the processing of your personal data under certain circumstances.
  6. Data Portability: You have the right to request a copy of your data in a structured, commonly used, and machine-readable format.
  7. Objection to Processing: You can object to the processing of your personal data, including for direct marketing purposes.

To exercise any of these rights, please contact us at demesy@demesy.com or use our contact form.

Cookies and Tracking Technologies

Our website uses cookies and other tracking technologies to improve user experience, analyze website usage, and deliver targeted advertisements.

  • Cookies: These are small text files stored on your device to remember your preferences and activities on our site.
  • Analytics and Advertising: We use cookies to gather data on how you use our website and show you relevant ads on other websites or social media platforms.

You can manage your cookie preferences through your browser settings or by using our cookie notification banner. For more information, please refer to our Cookie Policy.

Third-Party Service Providers

We may share your personal data with third-party vendors who assist us in providing services, including payment processors, and shipping companies. These vendors are contractually obligated to handle your data securely and only for the purposes we specify.

We may also disclose your information when required by law or to protect our rights, safety, and property, or that of our customers.

International Data Transfers

If you are located outside the United States, please be aware that your personal data may be transferred and processed in the U.S. or other countries. These countries may not have the same data protection laws as your country, but we will take steps to ensure that your data is handled securely and in accordance with this Privacy Notice.

Changes to This Privacy Notice

We may update this Privacy Notice from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page, and we may notify you by email if significant changes occur.

Contact Us

If you have any questions or concerns about our security practices or privacy policy, please contact us:

Effective Date: [August 2025]