How long has DeMesy Fine Watches & Jewelry been in business?
DeMesy & Company has been in business for over 25 years.
Do you have a brick and mortar storefront?
We are not open to the public, but we do have a physical location and we will be happy to make an appointment for you. Just give us a call! 214-855-8777
Where are you located?
We are in the heart of Dallas, off of Central Expressway, in the Knox/Cole area, just north of downtown.
I will be buying an expensive item, how do I know that you are legitimate?
Besides having been in business for over 25 years, we have an A+ rating and have been a member of the Better Business Bureau since 1993. [BBB link] We also have 100% positive feedback with 2565 Ebay sales. DeMesy is a member of The International Watch & Jewelry Guild, The Jeweler’s Board of Trade and the National Association of Watch and Clock Collectors.
How do I know that what I am buying is genuine?
With over 25 years of experience, our experts meticulously inspect every item for authenticity before offering it for sale. We guarantee the authenticity of every item that we sell, in writing.
Is DeMesy an authorized dealer?
DeMesy is not an authorized dealer of any of the brands that we sell, which allows us to offer our watches online and at prices substantially less than the manufacturer’s retail price.
Do you sell new watches?
Since DeMesy is not an authorized dealer, we use the term “unused” rather than “new.” Our unused watches are just like the ones that you would buy from an authorized dealer, except that the 1 year warranty is through DeMesy rather than the manufacturer.
Do I get a warranty when I purchase a pre-owned watch?
Just like our unused watches, your pre-owned watch will have a 1-year DeMesy warranty, with the exception of vintage watches, which have a 90-day DeMesy warranty.
Are the pre-owned watches refurbished?
Yes, unless otherwise noted in the description, all of our pre-owned watches are in Iike-new condition with no dings or scratches.
Do they all have certificates/papers from the manufacturer?
Almost all of our unused watches have the manufacturer’s papers as well as the box. Many of our pre-owned watches do as well, but the older the watch, the more unlikely it is to have the papers, as they tend to be lost or destroyed through the years. If the item has papers, it will be noted in the description.
Will I get an appraisal?
If requested at the time of purchase, appraisals are provided at no charge.
How soon will I receive my purchase?
Within the U.S., in most cases, you should have your purchase within 3-5 days. International shipments, due to the carrier and customs, may take 7-10 days or more.
What about shipping?
We ship items via UPS Express or FedEx Priority. Shipments are fully insured until signed for by the recipient.
Does DeMesy ship to other countries?
Yes, DeMesy ships worldwide via FedEx international.
Do I have to pay sales tax?
Since we operate within the state of Texas, we are required to collect 8.25% state sales tax on items shipped within the state of Texas. We do not charge sales tax on items shipped outside the state of Texas. For international shipments, we suggest that you contact your local customs office for an estimate of duties and taxes prior to purchasing from us.
Are the prices firm?
We price our items very competitively. We will be happy to try and price match, if you find an identical item on another website and provide us with that information. We can offer a 3% discount on items under $10,000.00, paid with bank wire transfer rather than by credit card.
How do I know that your website is safe?
Our site is secured by GeoTrust, providing up to 256 bit encryption. The validity can be viewed here> [Geotrust authentication] If you have concerns and are not comfortable with ordering online, please feel free to call us 214-855-8777 from 9am – 5pm CST, Monday – Friday, or leave a message and we will return your call the next business day. We will be happy to take your order and payment information by phone.